Privacy statement

In this privacy statement you will find information about the way in which ArenAPoort processes and uses your (personal) details, which you have provided to us. Below you will find which party is responsible for these details in line with the General Data Protection Regulation (‘GDPR’). In this statement you will find all the information regarding which personal details are collected of your organization or the end users of the service(s) provided by ArenAPoort in name of your organization, resulting from assignments and agreements between your organization and ArenAPoort as service provider. Additionally, we will inform you for which purpose those personal details are collected. 

Next to that you will read for how long we save your (personal) details, which rights you have in this relation and how you can exercise your rights. You will as well read how we deal with personal details which are not directly related to your organization, but to the end users of your website and web applications. You are responsible for the processing of the last-mentioned category of personal details. You can use this information in your own communication regarding the GDPR, to inform your contacts.

Who is responsible?
In line with the GDPR the responsibility lays with the party who determines the goal of processing the personal details. ArenAPoort is responsible for those details which we collect of your organization and contacts. You are responsible for the personal details of end users which were collected in your name on the website and in the web application. In this case ArenAPoort is the processor of this data.

For the processing of personal details of your end users ArenAPoort makes use of third parties, who process these details for the purpose of the service provided to you. ArenAPoort has a process agreement with these third parties through which is being guaranteed that all requirements of the GDPR are fulfilled.  

Which personal details are being processed?
For the purpose of the execution of your assignment, you will provide a variety of personal details to ArenAPoort. Depending on the service you wish to use, the following (personal) details can be processed:

  • name and address details
  • title
  • sex
  • postcode and/or other location details
  • (mobile) phone number(s)
  • fax number(s)
  • birth date
  • email address(es)
  • Chamber of Commerce number(s)
  • username and password for ArenAPoort
  • IP-address of the machine with which you login or use ArenAPoort
  • invoice details
  • content such as photos, videos or texts which entrepreneurs, organizations and consumers have added themselves to your database or the Open Data Platform or website (user generated content)
  • personal profile information in relation to interests in subjects related to touristic destinations and/or leisure activities, or personal profile information legally obtained or provided by members of your organization originating from a CRM or comparable system;
  • statistical information about online behavior on websites and web applications, such as the number of pages, the customer journey, given reviews, likes, favorites and search terms used in the search function of the website or application
  • details of interests and membership of social communities on social media platforms such as LinkedIn, Instagram, Facebook, Twitter, WhatsApp through following, unfollowing, sending of invitations or other actions, in line with the user guidelines of the concerning platform.

For which purposes are (your) personal details being processed?
ArenAPoort processes personal details of you and your organization for the following purposes:

  • to provide services, based on your assignment to ArenAPoort, to end users of the services such as consumers who register for a newsletter or provide personal details to receive information through your website
  • to display location, organization, profile and contact details on the website on public and closed parts in line with the agreed construction of your online platform delivered by ArenAPoort, e.g.  details of a restaurant for display on a touristic website. It is as well possible that we agreed that profile and personal details on a member and/or “Currently online” overview pages will be displayed or will be available with a password, to enable users of your website to contact each other or view/post information
  • to send information regarding new products and services of ArenAPoort
  • to register in which way and how much you make use of the services of ArenAPoort, and use this information to maintain and improve the services provided by ArenAPoort
  • to send invitations for (subject specific) meetings like seminars, information meetings and workshops organized by ArenAPoort and comparable meetings

For which purposes are personal details of end users of your online platform processed?
ArenAPoort processes personal details of your end users of the platforms for which you have a service agreement with ArenAPoort and on which you are responsible for processing these personal details for the following purposes:

  • to send on your request messages in your name to end users of your website, web application or contact database as you make use of newsletter software provided by ArenAPoort
  • to display personal profile information in relation to interests in topics related to touristic destinations and/or leisure activities or personal profile information which is legally obtained or provided by members of your organization originating from a CRM or comparable system
  • to analyze statistical information about online behavior on websites and web applications, like the number of pages viewed, the customer journey, given reviews, likes, favorites and search terms used in the search function of the website or application for the purpose of benchmarking and reporting;
  • in the context of the service agreement between you and ArenAPoort to follow, unfollow or, send invitations fitting the character of the (social) media platform such as LinkedIn, Instagram, Facebook, Twitter, WhatsApp and comparable (social) media channels, in line with the user guidelines of the concerning platform. For example, the online targeting of a certain target group.
  • to perform online campaigns adapted to the personal interests and profiles of the end user/ consumer, in line with the GDPR
  • to support the online dialogue and chat functions which can be set up for your website or web application in line with the agreed setup.

For how long are the details stored?
The details will be saved as long as is deemed strictly necessary to fulfill the service(s) as agreed upon with the party responsible for processing the details. After ending the agreement all details will be destroyed. As soon as an end user, the client or another entitled party requests the deletion of the personal details, this will happen as soon as possible but latest within the period required in the GDPR.

Security
As online service provider ArenAPoort uses different security measurements to protect the details provided by you and the details originating from the service agreement. No personal details will be transferred to countries outside the European Union. ArenAPoort does not store your details longer than necessary to fulfill the purpose for which they were collected and processed. This differs in those case for which we are legally required to store your details for a longer period. If we no longer need your details, we will safely destroy them or save them anonymized. 

Cookies
ArenAPoort itself does not collect details through the placement of cookies on your own website. You will need to take care of an appropriate cookie notification on your website. ArenAPoort will supply you with an example cookie notification and after your agreement ArenAPoort will place this cookie notification or your website.

Your rights
On your request ArenAPoort will supply you with an overview of your personal details which we have collected and processed of you. On your request ArenAPoort will change those details or will remove them from our files. If you no longer want to receive personalized messages or no longer want to be updated about meetings, new products etc., you can always unsubscribe from these messages, after which we will no longer send you these messages. The concerning message mentions how to unsubscribe. Logically, messages which are required for the service provided by ArenAPoort (for example a message in which we alert you to adjust or change certain things) cannot be stopped.

Changes
If technological development or changes in laws and regulations make it necessary, ArenAPoort is allowed to change this privacy statement. The most recent version of this privacy statement can then be found on the website of ArenAPoort.

Contact
If you have questions based on the above, want to get insight into your details or want your details to be changed or deleted, do not hesitate to contact your contact at ArenAPoort.